Shipping Policy

At 𝑪𝑨𝑳𝒀𝑽𝑶𝑹𝑬𝑵™, we are committed to providing a smooth and reliable delivery experience. This Shipping Policy explains how we process, ship, and deliver your orders safely and efficiently.

Our Shipping Commitment

To provide better service and maintain efficient operations, many of our products are shipped through trusted fulfillment partners and distribution centers.

This approach allows us to:

✔ Deliver quality products more efficiently
✔ Maintain competitive pricing
✔ Reduce unnecessary storage and packaging waste

We continuously work to improve our delivery process and provide a better shopping experience.

1. Order Processing & Shipping Fees

Every order is carefully prepared before shipment.

Processing Time:
Orders are typically processed within 2–5 business days for verification, quality inspection, and packaging.

During holidays, promotions, or high-volume periods, processing may take up to 6 business days.

Shipping Fee:
A standard shipping fee of $6.99 applies to all orders.

2. Estimated Delivery Times

Delivery times may vary depending on destination and fulfillment location.

Please note that unexpected delays may occur due to carrier conditions, holidays, or customs processing.

3. Order Tracking

Once your order has shipped, you will receive a confirmation email containing tracking details.

Please note:

• Tracking information may require 1–3 business days to update

• A delayed tracking update does not mean your package is lost

• Your order may still be in transit during this period

4. International Shipping & Customs

International orders may be shipped under DDU (Delivered Duty Unpaid) terms.

Customers are responsible for:

• Import duties

• Taxes

• Customs fees required by local regulations

𝑪𝑨𝑳𝒀𝑽𝑶𝑹𝑬𝑵™ is not responsible for delays caused by customs inspections or clearance procedures.

5. Order Changes & Cancellations

We begin processing orders quickly to ensure timely delivery.

If you need to update shipping information or cancel an order, please contact us within 12 hours of purchase.

Once an order has entered processing or shipment preparation, changes or cancellations may no longer be possible.

6. Lost or Damaged Packages

We want your order to arrive safely.

Damaged Packages

If your package arrives damaged, please contact us within 72 hours and provide photos of the issue. We will review your request and provide a suitable solution.

Lost Shipments

If the carrier confirms that your package has been lost during transit, we will assist you with a replacement or resolution.

Contact Information

𝑪𝑨𝑳𝒀𝑽𝑶𝑹𝑬𝑵™
Helen Partners international ltd

3140 Piper Ln
Charlotte, NC 28208
United States

Email: service@kokoramia.com
Phone: 1-411-9982133

Thank you for choosing 𝑪𝑨𝑳𝒀𝑽𝑶𝑹𝑬𝑵™.
We are dedicated to delivering your products safely, efficiently, and reliably.