🚚 Shipping Policy

Processing · Dispatch · Tracking · Delivery Support

Kokoramia™ Shipping & Business Information

Kokoramia™ is an online brand focused on thoughtfully selected sports, fitness and everyday training accessories. Shipping support, order coordination and related store operations are handled through the business information below.

From Checkout to Your Door 📦✨

Wondering what happens after you order your Kokoramia™ jump rope, resistance band, massage ball, foam roller or other training accessory? You’re in the right place.

This Shipping Policy explains how orders are prepared, dispatched, tracked, delivered and reviewed if something unexpected happens during transit.

What Happens Before Your Package Ships?

Once payment has been successfully confirmed, your order enters our processing stage.

Most confirmed orders are prepared within approximately:

During promotional events, public holidays, seasonal peaks or unusually high order volume, processing may occasionally take up to 5 business days.

Processing time is the period before your parcel is handed to the carrier. It is separate from shipping transit time. 😊

How Long Does Shipping Usually Take?

For supported destinations within the United States, standard delivery generally takes approximately:

This is an estimated transit window rather than a guaranteed delivery date. Actual delivery timing may be affected by:

• Destination and local delivery network
• Carrier operating conditions
• Weather or seasonal disruptions
• Public holidays
• Peak parcel volumes
• Customs procedures where applicable
• Transportation or logistics interruptions

When Will I See the Delivery Cost?

Available shipping options and any applicable delivery charges are calculated during checkout.

Before submitting payment, you can review:

• Product subtotal
• Applicable discounts
• Shipping charges
• Taxes where applicable
• Final order total

The shipping charge applicable to your order will be shown before the purchase is completed. ✨

Your Tracking Origin May Be Different

Depending on product availability, warehouse inventory, destination and fulfillment arrangements, Kokoramia™ fitness products may be dispatched from different fulfillment facilities or approved logistics partners.

For this reason, the shipping origin displayed in tracking information may not match the registered business address shown at the top of this page. This is normal and does not necessarily indicate a problem with your order.

How Will You Know It’s On the Way?

Once your parcel has been dispatched and tracking information becomes available, it will normally be sent using the contact information associated with your order, such as your email address.

Please allow some time for the carrier's system to register the shipment. Newly created tracking numbers may briefly show little or no movement.

A Delay Doesn’t Always Mean the Package Is Lost

Tracking events may occasionally take longer than expected to refresh. If your shipment appears unusually delayed or has shown no movement for an extended period, please contact us.

Include:

• Your order number
• Tracking number, if available
• Email address used for the purchase
• A short description of the issue

Can’t Find Your Parcel?

If tracking indicates that your shipment may be lost, please contact us with your order and tracking information.

If the carrier marks your parcel as Delivered but you cannot find it, we recommend checking:

• Your mailbox or parcel box
• Your front door or designated delivery area
• Reception, concierge or front desk
• Household members
• Nearby neighbors
• Carrier delivery notices or safe-location information

If the parcel still cannot be located after reasonable checks, contact us and we will review the available information with you.

Please Double-Check Before Checkout

Customers are responsible for providing complete and reasonably accurate shipping information when placing an order.

Before confirming checkout, review:

• Recipient name
• Street address
• Apartment, suite or unit number
• City and state
• ZIP or postal code
• Contact information

If you notice an address error after ordering, contact us as quickly as possible. We may be able to help before fulfillment begins, but changes cannot be guaranteed once packing or shipment preparation is underway.

Your Items May Occasionally Arrive Separately

Hmm, sometimes one order may be divided into multiple shipments. 😊

This may happen because:

• Products are stored in different fulfillment facilities
• Inventory becomes available at different times
• Package size or weight requires separate handling
• Different fulfillment routes are more practical

If your order is split, you may receive separate tracking numbers. Receiving one package before another does not necessarily mean that an item is missing.

Can Shipping Details Be Updated Once the Parcel Is Moving?

Once a shipment has been handed over to the carrier, our ability to modify delivery details may be limited.

Requests such as:

• Address corrections
• Delivery-date changes
• Parcel rerouting
• Special carrier instructions

may depend on the carrier's own policies, local network and technical capabilities. If you need help, contact us promptly and we will review what options may still be available.

What If the Carrier Cannot Complete Delivery?

A carrier may occasionally be unable to complete delivery because of an inaccessible address, incorrect delivery information, local restrictions or unsuccessful delivery attempts.

If tracking shows an unsuccessful delivery attempt, please review the carrier's latest instructions and contact the carrier directly where appropriate.

If a parcel is returned to the fulfillment facility, contact us so we can review the available options based on the order and circumstances.

Some Shipments May Require Additional Processing

Where applicable, international logistics routes may involve customs or import-related processing before a parcel can continue to its final destination.

Customs review times can vary and may occasionally extend the estimated delivery window. Any taxes, duties or charges presented during checkout will be shown where applicable; other government or carrier charges may depend on destination-specific rules.

Some Delivery Events Can’t Be Predicted

Delivery may occasionally be affected by circumstances outside the reasonable control of Kokoramia™, fulfillment partners or shipping carriers, including:

• Severe weather
• Natural disasters
• Transportation interruptions
• Peak-season network congestion
• Customs delays
• Emergency restrictions
• Government actions
• Carrier or logistics network interruptions

We will still do our best to provide available information when a shipment is affected.

Just Reach Out

Got a question about tracking, a delivery delay, an address issue, a split shipment or a missing parcel?

Our customer care team is here to help. 👋

When contacting us about a shipment, including your order number and tracking number can help us review the case more efficiently.

From Checkout to Your Door

From preparing your fitness accessories to final delivery, Kokoramia™ aims to keep the shipping journey as clear and straightforward as possible.

Track your parcel, keep an eye on carrier updates, and reach out whenever something does not look right. 📦🚚✨