📦 When Will My Order Be Prepared?

Good news — we usually begin preparing your order shortly after payment has been successfully confirmed.

Most orders are processed within approximately 2–4 business days. During major promotions, public holidays, seasonal sales or unusually busy periods, order preparation may occasionally take up to 5 business days. Once the parcel has been handed to the shipping carrier, the delivery stage begins.

🚚 What Is the Typical Delivery Time?

For eligible destinations within the United States, standard delivery generally takes approximately:

Estimated delivery times are not guaranteed. Transit may be affected by destination, courier operations, customs processing, local holidays, severe weather, transportation disruptions or other circumstances outside our direct control.

💳 Are There Shipping Fees?

Available shipping options and applicable delivery charges are displayed during checkout before payment is completed.

Shipping cost may vary based on:

• Delivery destination
• Package weight or size
• Available courier or shipping method
• Current promotional shipping offers

You will always have the opportunity to review the applicable shipping cost before confirming your purchase.

🌍 Where Will My Package Be Sent From?

Shipping origin may vary according to product availability, inventory levels, destination and our fulfillment arrangements. Orders may be dispatched from one of our designated warehouses or third-party logistics facilities. Therefore, the origin shown in your tracking details may be different from our registered business address. This is normal and does not affect your order.

🔎 Will I Receive Tracking Information?

Yep! Once your order has been dispatched and tracking information becomes available, tracking details will normally be sent to the email address or contact information associated with your order. It may take a short time for a newly created tracking number to display its first carrier update.

⏳ My Tracking Hasn’t Updated — What Should I Do?

Sometimes shipping systems simply need a little extra time to refresh. If your shipment shows no movement for an unusually long period, appears to be missing, or is marked as delivered but cannot be located, please contact us.

To help us investigate quickly, include:

• Your order number
• The email address used when ordering
• Your tracking number
• Relevant screenshots, photos or other supporting details

✏️ Can I Change My Shipping Address?

Please contact us as soon as possible after placing your order. If fulfillment has not yet started, we will do our best to update the shipping information. Once an order has entered packing, dispatch preparation or carrier processing, address changes may no longer be possible.

📦 Why Did My Order Arrive in More Than One Package?

In some cases, items within the same order may be fulfilled from different inventory locations. When this happens, your order may arrive in separate parcels and may have more than one tracking number. You will not be charged additional shipping fees solely because we split an eligible order for fulfillment purposes.

🛑 Can I Cancel My Order?

Of course — you may contact us as soon as possible to request cancellation.

If fulfillment has not yet started, we will do our best to cancel the order. Once packing, processing or shipment preparation has begun, cancellation may no longer be possible. Successfully canceled orders will not be charged a separate cancellation fee.

🔄 How Long Do I Have to Request a Return?

Eligible items may generally be returned within 30 calendar days from confirmed delivery. Please contact customer support before shipping a product back to us. Returns sent without authorization or to an incorrect address may be delayed, refused or difficult to identify.

💌 How Do I Start a Return?

Send an email to service@kokoramia.com and include your order number together with the product you would like to return.

Depending on the situation, we may request:

• Clear product photos
• A short video demonstrating the issue
• A brief explanation of the reason for return
• Photos of the original packaging

📮 Who Pays for Return Shipping?

Responsibility for return shipping depends on the reason for the return.

For preference-based returns — for example, if you change your mind or no longer want the item — return shipping costs are generally the customer's responsibility.

If your item arrives damaged, defective, incomplete, incorrect or significantly different from the item ordered because of a fulfillment error, please contact us. After review, we will provide an appropriate solution without requiring you to bear additional costs caused by our error.

🏋️ What Condition Should a Returned Fitness Product Be In?

Unless the product is being returned because it arrived defective, damaged or incorrect, returned fitness accessories should generally be unused or only handled as reasonably necessary to inspect them, and should include the original components, accessories and packaging where applicable. Products showing excessive wear, misuse, alteration or avoidable damage may not qualify for a full refund.

🚫 Are Any Items Not Eligible for Return?

Certain items may not qualify for return where permitted by applicable law, particularly if they are:

• Clearly marked as non-returnable or final sale before purchase
• Used beyond what is reasonably necessary for inspection
• Damaged through misuse, improper storage or unauthorized modification
• Missing important components or accessories

This does not limit any rights you may have under applicable consumer protection law.

💰 When Will My Refund Arrive?

Once an approved return has been received and inspected, eligible refunds are normally issued to the original payment method.

Your bank, card issuer or payment service may require additional processing time before the refunded amount appears in your account.

⚠️ What If My Fitness Accessory Arrives Damaged or Incorrect?

Oh no! 😥 If your order arrives damaged, defective, incomplete or incorrect, please contact us with:

• Your order number
• Clear photos of the product
• Photos of the shipping package where relevant
• A short video if it helps demonstrate the issue

Depending on the circumstances, the resolution may include replacement, return instructions, a partial refund or a full refund. Each case is reviewed according to the specific issue.

🏃 A Quick Note About Product Use

Kokoramia™ fitness products are intended for normal consumer exercise and training use according to the instructions provided with the product. Please inspect equipment before use, use it only for its intended purpose, and discontinue use if you notice damage, abnormal wear or a condition that could affect safe operation. Individual training needs and physical abilities vary.