Return and Refund Policy

Return & Refund Policy

At π‘ͺ𝑨𝑳𝒀𝑽𝑢𝑹𝑬𝑡ℒ, customer satisfaction is our priority. We aim to provide a simple and transparent return process to ensure a smooth shopping experience.

This policy explains our guidelines for returns, exchanges, and refunds.

1. Return Eligibility

We accept return requests within 30 days after your order has been delivered.

To be eligible for a return:

  • Items must be unused and in original condition

  • Original packaging and accessories must be included

  • Proof of purchase is required

Items that do not meet these requirements may not qualify for a return.

2. How to Request a Return

To begin a return, please contact our customer support team:

Email: service@kokoramia.com

Once your return request is approved:

  • We will provide return instructions

  • A return shipping label may be provided when applicable

  • Items must be shipped only after receiving authorization

Returns sent without prior approval may not be accepted.

3. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible. We will review the issue and provide an appropriate solution, including replacement or refund options.

4. Non-Returnable Items

Certain products cannot be returned, including:

  • Perishable goods

  • Personalized or customized products

  • Gift cards

  • Clearance or promotional items

If you are unsure whether your item qualifies, please contact us before submitting a return request.

5. Exchanges

For product exchanges:

  1. Request a return following the process above

  2. Return the original item after approval

  3. Place a new order for the replacement product

This helps ensure faster processing.

6. EU Customer Return Rights

For customers in the European Union, eligible orders may be canceled or returned within 14 days of receiving the product.

Returned items must:

  • Remain unused

  • Include original packaging

  • Include proof of purchase

This right applies in addition to our standard return policy.

7. Refund Processing

After receiving and inspecting your returned item, we will confirm the refund status.

Approved refunds will be:

  • Issued to the original payment method

  • Processed within up to 10 business days

Please note that banks or payment providers may require additional processing time.

If you have not received your refund after 15 business days from approval, please contact us.

8. Return Address

Please do not send returns before receiving authorization from our team.

A return label or return instructions provided by π‘ͺ𝑨𝑳𝒀𝑽𝑢𝑹𝑬𝑡ℒ must be followed before shipping any items.

Company: Helen Partners international ltd
Address:
3140 Piper Ln
Charlotte, NC 28208
United States

Email: service@kokoramia.com
Phone: 1-411-9982133

Thank you for choosing π‘ͺ𝑨𝑳𝒀𝑽𝑢𝑹𝑬𝑡ℒ. We are committed to making every return experience simple, fair, and convenient.